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Steam User Banned for Legitimate complaint

I'm the first guy to talk nicely about steam, I love steam. Having said that, this is rediculous!!!!! So.... Hijacked account, 9 Days no word. Speak up about it, Banned in under 2 minutes. 

    This is incredible, and I don't know how steam ever expects the steam box to take off with customer service like this.

   If someone would've told me this story I myself wouldn't believe it, But here it is, right before your eyes. Enjoy my massive let down :(